{"id":2707,"date":"2025-04-18T10:08:12","date_gmt":"2025-04-18T08:08:12","guid":{"rendered":"https:\/\/restaurants.koutonou.net\/?page_id=2707"},"modified":"2025-05-02T12:18:27","modified_gmt":"2025-05-02T10:18:27","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/restaurants.koutonou.net\/index.php\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2707\" class=\"elementor elementor-2707\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8297da6 e-con-full e-flex e-con e-parent\" data-id=\"8297da6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-31208a2 e-con-full e-flex e-con e-child\" data-id=\"31208a2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec33a55 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ec33a55\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Politique de remboursements et de retours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd60560 elementor-widget elementor-widget-text-editor\" data-id=\"cd60560\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quelles est notre politique de remboursement? Vous en saurez plus ici.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4a6b65 e-flex e-con-boxed e-con e-parent\" data-id=\"c4a6b65\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8943054 e-con-full e-flex e-con e-child\" data-id=\"8943054\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8dffb3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a8dffb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez <strong data-start=\"330\" data-end=\"342\">Koutonou<\/strong>, la satisfaction de nos utilisateurs et de nos partenaires est primordiale. En tant que <strong data-start=\"431\" data-end=\"477\">plateforme de r\u00e9f\u00e9rencement de restaurants<\/strong>, nous mettons tout en \u0153uvre pour faciliter vos r\u00e9servations et garantir une exp\u00e9rience agr\u00e9able. Toutefois, il est important de pr\u00e9ciser que <strong data-start=\"619\" data-end=\"700\">nous n\u2019assurons pas directement la vente de repas ou la gestion des paiements<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3c2c71 e-con-full e-flex e-con e-parent\" data-id=\"a3c2c71\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d7b54a3 e-con-full e-flex e-con e-child\" data-id=\"d7b54a3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1eeb3b elementor-widget elementor-widget-text-editor\" data-id=\"e1eeb3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"\" data-start=\"273\" data-end=\"298\">Notre politique<\/h2>\n<p class=\"\" data-start=\"299\" data-end=\"356\"><strong data-start=\"299\" data-end=\"356\">Chez Restaurant Koutonou, nous somme \u00e0 l&#8217;\u00e9coute.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63cc505 e-flex e-con-boxed e-con e-parent\" data-id=\"63cc505\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-da10ad6 e-con-full e-flex e-con e-child\" data-id=\"da10ad6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee2912 elementor-widget elementor-widget-text-editor\" data-id=\"6ee2912\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"\" data-start=\"708\" data-end=\"740\">\ud83e\uddfe R\u00e9servations et commandes<\/h3><p class=\"\" data-start=\"742\" data-end=\"1002\">Toutes les commandes ou r\u00e9servations effectu\u00e9es \u00e0 travers notre site sont <strong data-start=\"826\" data-end=\"878\">transmis directement aux restaurants partenaires<\/strong>. Par cons\u00e9quent, les <strong data-start=\"900\" data-end=\"964\">conditions de remboursement, d\u2019annulation ou de modification<\/strong> rel\u00e8vent de <strong data-start=\"977\" data-end=\"1001\">chaque \u00e9tablissement<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b96e828 e-con-full e-flex e-con e-child\" data-id=\"b96e828\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab15dff elementor-widget elementor-widget-text-editor\" data-id=\"ab15dff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"\" data-start=\"1009\" data-end=\"1052\">\u2753 En cas de probl\u00e8me avec un restaurant<\/h3><p class=\"\" data-start=\"1054\" data-end=\"1195\">Si vous rencontrez un souci li\u00e9 \u00e0 un plat, une r\u00e9servation ou un service re\u00e7u (retard, erreur, absence du plat\u2026), nous vous recommandons de :<\/p><ul data-start=\"1197\" data-end=\"1352\"><li class=\"\" data-start=\"1197\" data-end=\"1276\"><p class=\"\" data-start=\"1199\" data-end=\"1276\"><strong data-start=\"1199\" data-end=\"1247\">Contacter le restaurant concern\u00e9 directement<\/strong>, dans les plus brefs d\u00e9lais.<\/p><\/li><li class=\"\" data-start=\"1277\" data-end=\"1352\"><p class=\"\" data-start=\"1279\" data-end=\"1352\">Respecter les d\u00e9lais et conditions de remboursement \u00e9tablis par celui-ci.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-acd6112 e-con-full e-flex e-con e-child\" data-id=\"acd6112\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc6eea1 elementor-widget elementor-widget-text-editor\" data-id=\"dc6eea1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"\" data-start=\"1359\" data-end=\"1398\">\u26a0\ufe0f Koutonou n\u2019est pas responsable :<\/h3><ul data-start=\"1400\" data-end=\"1620\"><li class=\"\" data-start=\"1400\" data-end=\"1472\"><p class=\"\" data-start=\"1402\" data-end=\"1472\">Des erreurs de commande, retards de service ou probl\u00e8mes alimentaires.<\/p><\/li><li class=\"\" data-start=\"1473\" data-end=\"1572\"><p class=\"\" data-start=\"1475\" data-end=\"1572\">Des refus ou conditions particuli\u00e8res de remboursement appliqu\u00e9s par les restaurants partenaires.<\/p><\/li><li class=\"\" data-start=\"1573\" data-end=\"1620\"><p class=\"\" data-start=\"1575\" data-end=\"1620\">Des litiges entre un client et un restaurant.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a73e64 e-con-full e-flex e-con e-child\" data-id=\"3a73e64\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c1acfe elementor-widget elementor-widget-text-editor\" data-id=\"9c1acfe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"\" data-start=\"1627\" data-end=\"1661\">\ud83d\udcdd Nous restons \u00e0 votre \u00e9coute<\/h3><p class=\"\" data-start=\"1663\" data-end=\"1787\">Si malgr\u00e9 tout vous n\u2019arrivez pas \u00e0 r\u00e9soudre un probl\u00e8me, nous vous invitons \u00e0 nous transmettre les informations suivantes :<\/p><ul data-start=\"1789\" data-end=\"1986\"><li class=\"\" data-start=\"1789\" data-end=\"1822\"><p class=\"\" data-start=\"1791\" data-end=\"1822\">\ud83d\udccc Nom du restaurant concern\u00e9<\/p><\/li><li class=\"\" data-start=\"1823\" data-end=\"1874\"><p class=\"\" data-start=\"1825\" data-end=\"1874\">\ud83d\uddd3\ufe0f Date et heure de la r\u00e9servation ou commande<\/p><\/li><li class=\"\" data-start=\"1875\" data-end=\"1915\"><p class=\"\" data-start=\"1877\" data-end=\"1915\">\ud83e\uddfe Description du probl\u00e8me rencontr\u00e9<\/p><\/li><li class=\"\" data-start=\"1916\" data-end=\"1986\"><p class=\"\" data-start=\"1918\" data-end=\"1986\">\ud83d\udcf7 Si possible, une photo ou une capture d\u2019\u00e9cran utile \u00e0 l\u2019analyse<\/p><\/li><\/ul><p class=\"\" data-start=\"1988\" data-end=\"2096\">\ud83d\udce9 Envoyez votre message \u00e0 : <strong>contact@benin-digital.com<\/strong><br data-start=\"2047\" data-end=\"2050\" \/>\ud83d\udcde Ou contactez-nous au :\u00a0<strong>+229 98 71 34 34<\/strong><\/p><p class=\"\" data-start=\"2098\" data-end=\"2202\">Notre \u00e9quipe fera le lien avec le restaurant et tentera de faciliter un r\u00e8glement amiable si n\u00e9cessaire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f3eee8 e-con-full e-flex e-con e-child\" data-id=\"1f3eee8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d21584b elementor-widget elementor-widget-text-editor\" data-id=\"d21584b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"\" data-start=\"228\" data-end=\"273\">\ud83d\udd52 D\u00e9lai de traitement des remboursements<\/h3><p class=\"\" data-start=\"275\" data-end=\"528\">Le traitement d\u2019un remboursement, s\u2019il est accept\u00e9 par le restaurant concern\u00e9, d\u00e9pend de ses propres modalit\u00e9s internes. En g\u00e9n\u00e9ral, les d\u00e9lais varient entre <strong data-start=\"433\" data-end=\"460\">3 et 10 jours ouvrables<\/strong>, selon les politiques du restaurant et le mode de paiement utilis\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55c260c elementor-widget elementor-widget-text-editor\" data-id=\"55c260c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<hr class=\"\" data-start=\"2868\" data-end=\"2871\" \/><blockquote data-start=\"2873\" data-end=\"2955\"><p class=\"\" data-start=\"2875\" data-end=\"2955\">Nous vous remercions de votre compr\u00e9hension et restons \u00e0 votre \u00e9coute pour toute question.<br data-start=\"2286\" data-end=\"2289\" \/><strong data-start=\"2289\" data-end=\"2324\">L\u2019\u00e9quipe de Restaurants Koutonou<\/strong> \u2764\ufe0f<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursements et de retours. Quelles est notre politique de remboursement? Vous en saurez plus ici. Chez Koutonou, la satisfaction de nos utilisateurs et de nos partenaires est primordiale. En tant que plateforme de r\u00e9f\u00e9rencement de restaurants, nous mettons tout en \u0153uvre pour faciliter vos r\u00e9servations et garantir une exp\u00e9rience agr\u00e9able. Toutefois, il est [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2707","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/restaurants.koutonou.net\/index.php\/wp-json\/wp\/v2\/pages\/2707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/restaurants.koutonou.net\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/restaurants.koutonou.net\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/restaurants.koutonou.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/restaurants.koutonou.net\/index.php\/wp-json\/wp\/v2\/comments?post=2707"}],"version-history":[{"count":12,"href":"https:\/\/restaurants.koutonou.net\/index.php\/wp-json\/wp\/v2\/pages\/2707\/revisions"}],"predecessor-version":[{"id":3237,"href":"https:\/\/restaurants.koutonou.net\/index.php\/wp-json\/wp\/v2\/pages\/2707\/revisions\/3237"}],"wp:attachment":[{"href":"https:\/\/restaurants.koutonou.net\/index.php\/wp-json\/wp\/v2\/media?parent=2707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}